dengar-plus-privacy

Dengar+ Support

Welcome to Dengar+ Support. We’re here to help you get the most out of your AI-powered meeting assistant.

Contact Us

Email: support@tsapps.my Response Time: Within 24-48 hours

Frequently Asked Questions

Getting Started

How do I start recording a meeting?

Open Dengar+ app
Tap “Start Recording” on the home screen
Give your recording a name (optional)
Tap the record button to begin
Make sure to grant microphone permissions when prompted

What devices are supported?

Dengar+ supports iPhone and iPad running iOS 16.0 or later.

Free Plan & Quotas

How many free transcriptions do I get?

The Free Plan includes 5 lifetime transcriptions. This quota never resets and is tracked per device.

What happens when I use all my free transcriptions?

You’ll need to subscribe to Premium ($4.99/month) to continue transcribing. You can still:

Play back existing recordings
View existing transcripts and summaries
Export existing content

Premium Subscription

How much does Premium cost?

Premium costs $4.99 USD per month (prices may vary by region). You get 30 transcriptions per month that reset on your billing date.

Go to Settings in the app
Under “Usage Plan”, select Premium
Tap “Subscribe Premium $4.99/month”
Confirm with Face ID, Touch ID, or Apple ID password

How do I restore my subscription on a new device?

Go to Settings in the app
Tap “Restore Purchases” under Subscription section
Sign in with the same Apple ID used for the original purchase
Your subscription will be restored automatically

How do I cancel my subscription?

Open Settings app on your iPhone
Tap your name at the top
Tap Subscriptions
Select Dengar+
Tap Cancel Subscription

Your access continues until the end of the current billing period.

When does my monthly quota reset?

Your 30 transcriptions reset on your subscription renewal date each month. Check Settings in the app to see your reset date.

Transcription & Recording

Why is my transcription not accurate?

Transcription accuracy depends on audio quality. For best results:

Record in a quiet environment
Speak clearly and at moderate pace
Place your device close to speakers
Avoid background noise and music
Use an external microphone for large meetings

How long can I record?

There’s no time limit on recordings. However, very long recordings (over 2 hours) may take longer to process.

What audio formats are supported?

Dengar+ records in M4A format. You can also import audio files in MP3, M4A, WAV, and other common formats.

Can I transcribe audio in languages other than English?

Yes! Dengar+ supports multiple languages including:

English
Bahasa Melayu
Other languages may work but are not officially supported

How do I export my transcript?

Open the recording
View the transcript
Tap the Share button
Choose PDF or DOCX format
Share via AirDrop, email, or save to Files

Can I add meetings to my calendar?

Yes! After generating a summary, tap “Add to Calendar” to create a calendar event with the meeting summary and action items.

Privacy & Data

Is my data secure?

Yes. Your recordings are stored locally on your device. Audio is only sent for processing when you request transcription, and we don’t store your audio files on our servers after processing.

Where is my data stored?

Audio recordings: Locally on your device
Transcripts: Locally on your device
Summaries: Locally on your device
Usage tracking: Anonymous device ID on our secure servers

How do I delete my data?

Local data:

Swipe left on any recording to delete it
Or delete the app to remove all local data

Backend data:

Email us at support@tsapps.my with subject “Data Deletion Request”
Include your device ID (found in Settings → About)

Troubleshooting

App is not working / crashes

Force close the app and reopen
Restart your device
Check for app updates in the App Store
If problem persists, email us with details

Transcription failed

Check your internet connection
Ensure you have remaining quota
Try again with a shorter recording
Make sure audio is clear and audible

Purchase not recognized

Go to Settings → “Restore Purchases”
Make sure you’re signed in with the correct Apple ID
Wait a few minutes and try again
Contact us if the issue persists

Microphone not working

Go to iOS Settings → Privacy & Security → Microphone
Ensure Dengar+ is enabled
Restart the app

Report a Bug

Found a bug? Help us improve! Email us with:

Subject: “Bug Report - Dengar+”
Description: What happened and what you expected
Steps to reproduce: How to recreate the issue
Device info: iPhone/iPad model and iOS version
Screenshots: If applicable

Feature Requests

Have an idea to improve Dengar+? We’d love to hear it!

Email us with:

Subject: “Feature Request - Dengar+”
Description: Your idea and how it would help

Last Updated: November 27, 2025