dengar-plus-privacy

Privacy Policy for Dengar+

Last Updated: September 21, 2026

Developer: Ashraf Naim Contact: support@tsapps.my App: Dengar+ (AI Meeting Transcription & Summary)

1. Introduction

Welcome to Dengar+. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you use our iOS application for meeting transcription and summarization.

2. Information We Collect

2.1 Audio Recordings

What: Audio recordings of your meetings and conversations
Storage: Stored locally on your device only in the app’s Documents directory
Transmission: Temporarily uploaded to our backend server, which forwards it to our AI processing provider (OpenRouter, routing to Google Gemini models) for transcription
Retention: Audio files are immediately deleted from our servers after processing completes
Your Control: You can delete recordings anytime from within the app

2.2 Device Identifier

What: Anonymous device UUID (generated by iOS)
Purpose: To manage free trial quotas (5 transcriptions per device) and Premium subscription validation
Storage: Stored on our secure backend server (hosted with Hostinger in Kuala Lumpur, Malaysia)
No Personal Data: Device ID cannot be linked to your identity

2.3 Usage Tracking

What: Number of transcriptions used (quota management)
Purpose: To enforce free tier limits and track Premium subscription monthly usage
Data Collected: Device ID, transcription count, quota remaining, monthly reset date
Storage: Persistent backend database (SQLite)

2.4 Purchase Information

What: In-App Purchase transaction IDs and subscription status
Purpose: To verify Premium subscription ($4.99/month) and provide 30 monthly transcriptions
Processing: Handled by Apple App Store; we only receive validation confirmation
Privacy: Apple processes all payment information (we never see credit card details)

3. How We Use Your Information

3.1 Core Functionality

Transcription: Audio temporarily uploaded to our server → forwarded over HTTPS to OpenRouter (Google Gemini speech-capable model) → transcribed text returned to app → audio deleted from server
Summarization: Transcripts sent through OpenRouter to a Google Gemini model for meeting summaries
Quota Management:
- Free Tier: 5 transcriptions total per device (lifetime)
- Premium Tier: 30 transcriptions per month with $4.99/month subscription (resets monthly)

3.2 No Permanent Storage

Audio files: Deleted immediately after transcription
Transcripts: Stored only on your device, never on our servers
Summaries: Stored only on your device, never on our servers

4. Third-Party Services

4.1 OpenRouter and Google Gemini (Transcription & Summarization)

Data Shared: Audio recordings (temporary), transcripts (for summarization)
Purpose: AI-powered transcription and summarization. OpenRouter is an API gateway that forwards the request to the model provider (Google)
Privacy Policies: OpenRouter Privacy Policy · Google Privacy Policy
Data Retention: These providers may temporarily process or log data to deliver the service; see their policies for details. We do not send your name, email or Apple ID with the audio
Security: All communication encrypted via HTTPS

4.2 Hostinger (Backend Hosting)

Data Shared: Device ID, transcription count, subscription status
Purpose: Proxy AI API calls, manage quotas, validate subscriptions
Server Location: Kuala Lumpur, Malaysia
Security: HTTPS encryption, secure environment variables
No Audio Storage: Audio files immediately deleted after processing

4.3 Apple StoreKit (In-App Purchases)

Data Shared: Purchase transaction IDs
Purpose: Subscription management and validation
Privacy Policy: Apple Privacy Policy
Payment Processing: Handled entirely by Apple (we never access payment details)

5. Data Storage & Retention

5.1 On Your Device (Local Storage)

Audio recordings: Stored in app Documents directory until you delete them
Transcripts: Stored in CoreData database
Summaries: Stored in CoreData database
User settings: Stored in UserDefaults and Keychain

5.2 On Our Backend Server

Device ID: Stored to track quota usage
Transcription count: Current usage for both free and premium users
Subscription data: Expiry date, product ID, transaction ID
Monthly reset tracking: Premium quota reset dates
Retention: 90 days after last use (automatically purged)

5.3 What We DO NOT Store

❌ Your audio files (deleted immediately after processing)
❌ Your transcripts (local only)
❌ Your summaries (local only)
❌ Personal information (name, email, phone, etc.)
❌ Payment information (handled by Apple)

6. Data Security

We implement industry-standard security measures:

Encryption in Transit: All data transmitted over HTTPS/TLS
Encryption at Rest: iOS security protects on-device data
Backend Security: Server reachable only over HTTPS, with per-IP rate limiting
API Keys: AI provider keys are kept only on the server, never inside the app
No Public Access: Backend API requires device ID header (prevents unauthorized access)
Automatic Cleanup: Temporary files deleted immediately after processing

7. Your Rights

You have the right to:

Access: View all your recordings, transcripts, and summaries within the app
Delete: Remove any or all recordings anytime
Export: Export recordings to PDF or DOCX formats
Cancel Subscription: Cancel Premium anytime via iOS Settings (no penalties)
Data Deletion: Request complete deletion of backend data by emailing us
Opt-Out: Stop using the service and delete the app to remove all local data

8. Subscription & Billing

8.1 Free Tier

Quota: 5 transcriptions per device (lifetime)
No Credit Card: Free tier requires no payment information
Usage Tracking: Device ID used to track quota
No Reset: Free quota never resets (one-time allowance)

8.2 Premium Subscription ($4.99/month)

Monthly Quota: 30 transcriptions per month
Quota Reset: Automatically resets on your billing date each month
Auto-Renewal: Subscription renews monthly unless canceled
Cancellation: Cancel anytime via iOS Settings → Subscriptions
Refunds: Handled by Apple according to their refund policy
Quota Tracking: Monthly usage tracked via device ID

9. Children’s Privacy

Dengar+ is not directed to children under 13 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in:

App features
Legal requirements
Privacy practices

Notification: Changes will be posted:

In the app (banner notification)
On this page (updated Last Modified date)
Via email (if you’ve contacted us previously)

Continued Use: Using the app after changes means you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your data:

Email: support@tsapps.my Subject Line: “Dengar+ Privacy Inquiry” Response Time: Within 7 business days

For Data Deletion Requests:

Email us with “Data Deletion Request” in subject
Include your device ID (found in Settings → About)
We’ll confirm deletion within 7 days

12. Data Deletion Instructions

To Delete Local Data:

Delete Individual Recordings: App → Recordings → Swipe left on recording → Delete
Delete All Local Data: Delete the app from your device iOS Settings → General → iPhone Storage → Dengar+ → Delete App

To Delete Backend Data:

Email support@tsapps.my with:

Subject: “Backend Data Deletion Request”
Device ID (Settings → About in app)
We’ll confirm deletion within 7 business days

To Cancel Subscription:

iOS Settings → [Your Name] → Subscriptions
Select “Dengar+”
Tap “Cancel Subscription”
Note: Remaining quota for current billing cycle stays active until expiration

13. Compliance

This privacy policy complies with:

Apple App Store Review Guidelines
iOS Privacy Requirements
Malaysian Personal Data Protection Act (PDPA) 2010
OpenRouter and Google Terms of Service
General Data Protection Best Practices

14. Transparency Report

What Data We Have Access To:

✅ Anonymous device IDs
✅ Transcription usage counts (free and premium)
✅ Subscription validation status
✅ Monthly quota reset dates

What Data We DO NOT Have Access To:

❌ Your name
❌ Your email address
❌ Your audio recordings (deleted immediately)
❌ Your transcripts (local only)
❌ Your payment information
❌ Your location

Data Retention & Quota Tracking:

Free Tier: 5 lifetime transcriptions (never resets)
Premium Tier: 30 monthly transcriptions (resets each billing cycle)
Tracking: Device ID used to monitor monthly usage and enforce limits
Auto-Reset: Premium quota resets automatically on subscription renewal date

15. Subscription Terms

Premium Subscription Details:

Price: $4.99 USD per month
Monthly Limit: 30 transcriptions per billing cycle
Reset Schedule: Quota resets on your subscription renewal date
Overage: When monthly limit is reached, wait for next billing cycle
No Rollover: Unused transcriptions do not carry over to next month
Billing: Charged through Apple App Store subscription
Cancellation: Effective at end of current billing period

Effective Date: November 27, 2025 Version: 2.3 (Updated for App Store Submission) Previous Version: 2.2 (January 20, 2025)